304: Interviewing Techniques

1. Gave the example of Eliza the computer therapist
2. Responses to Avoid
1. Judgmental Statements
2. Evaluative statements
1. using terms such as good, bad, terrible, etc.
3. Probing Statements
1. appropriate only wit mental retardation, highly anxious or withdrawn persons, and kids
4. Hostile Responses
5. False Reassurance
3. Ping-pong transitional phrases
1. Verbatim playback
2. Paraphrasing and Restatement
3. Summarizing
4. Clarification response
5. Empathy & understanding
4. Structured vs Unstructured
1. Structured
1. Everyone gets the same questions in the same order
2. Disadvantages
1. requires cooperation
2. Relies exclusively on the respondent making the assumptions questionable
2. Unstructured
5. Sources of Interview Error
1. Largest source of interview error is JUDGING
2. Halo Effect
3. General standoutishness
4. Physical appearance
5. Cross-cultural considerations
1. Increase cultural awareness
2. know yourself
3. Be flexible
4. Look beyond yourself
6. Consider interview data as tentative
6. As a therapist, how much personal experience should you add?